Refund policy

Refunds

All Push Platters products are made fresh to order. Our ingredients are sourced and prepared specifically for your order, meaning stock is not held in advance. 

• Refund requests submitted within 72 hours of the intended delivery date - can request a change to delivery date and/or location but no refund available.
• Refund requests submitted within 24 hours of intended delivery date - no refund or change to delivery date/location available.

If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at elena@push-platters.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.